For years, Teamviewer.com has been my goto application for helping people with their computer problems. This isn’t the only option, so we are going to talk about Teamviewer and Zoom.us.
You will download Teamviewer Quick Support
Once you install either version based on your OS, you will start the program.
The person on the other end will need the ID and Password that show up on screen.
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Zoom.us is a video conferencing tool, but you can also use it to give someone else control to your computer.
To do this, you will find “View Options” and “Request Mouse Control.” Here you can find some official info on the subject by clicking here.